Roles & Accountability
Who owns the outcome vs. the implementation.
Accountability is not a vibe. It’s explicit. We do not design governance around org charts; we design it around outcomes.
The RACI Matrix
The Governance OS uses a strict RACI model to ensure there is exactly one accountable person per area. We do not hide shared responsibility behind "the team."
- ☐Responsible (R): Does the work.
- ☐Accountable (A): Owns the outcome.
- ☐Consulted (C): Has a voice.
- ☐Informed (I): Needs to know.
Business Logic vs. Delivery Integrity
Role confusion creates scope distortion. We maintain strict boundaries between who asks for the work and who delivers it:
The Sponsor
Accountable for the approval of business logic, not the design of it. This prevents Sponsors from becoming accidental solution architects.
The Delivery Owner
Accountable for delivery integrity. They ensure the work delivered matches the agreed scope, constraints, and boundaries. Project Managers (PMs) handle the coordination; Delivery Owners protect the contract.